Thanks for shopping with New Archery Products. If you are not entirely satisfied with your purchase, we’re here to help.
All GSM Outdoor products have a warranty that covers manufacture defects of the product. Like most industries, our warranty is valid only for the original owner of the product purchased from an authorized retailer. Please refer to your individual product for specific warranty time frames. Below are the general warranty times for all of GSM Outdoor products.
New Archery Products are covered by a 30 Day Limited Warranty.
At GSM Outdoors, our customers are our number one priority and we want them to know we stand proudly behind every item bearing our name. Tampering with or altering the unit will void the warranty. Any unauthorized service will void the warranty. Original sales receipt must be produced for any warranty service and a Return Authorization (RA) number must be obtained from customer service at 877-269-8490 prior to returning the product.
USING YOUR OWN SHIPPING METHOD
- You can send items back to us at the address below using any other method that can provide tracking to prove shipment.
- Once we receive your package, we will promptly process your return or exchange.
- We are not responsible for items lost in the transit.
- We do not accept COD returns. Packages will be refused and sent back to originator.
WE ARE NOT RESPONSIBLE FOR ANY PRODUCT SENT TO US WITHOUT A RETURN AUTHORIZATION
5250 Frye Road
Irving, TX 75061
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.